Nice products but not very good service

I ordered two chairs and two ottomans. They DID arrive timely but the original delivery contained NONE of the crossbars for either the chairs or the ottomans. They are not functional without them and since these products are rather expensive I was very disappointed. I called customer service and they were very nice and said that they would ship the crossbars. They did arrive a few days later but were WHITE rather than the PUTTY color for which I paid extra. Unfortunately when I arrived home from an errand my husband had already assembled the items using the white crossbars and I did not want him to take them apart again for fear of damaging something. Also, the instructions for assembly were absolutely awful but we were directed to an online video which was somewhat helpful. I do like the products but the service and accuracy in items shipped could use some major improvement at these prices.

Island Coast Response: Unfortunately mistakes happen, especially at this, the busiest time of the year for us and our suppliers. Had you informed us of the error with the wrong colored crossbars, we would have rectified it immediately. Expect them to arrive shortly.