Customers Love Our Patio Furniture…
…and we love our customers!
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Weeding chair
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Poor customer service, cannot get a call back or a reply to an E-mail on what is the status of our patio furniture.
5 E-mails, 2 phone calls, and still have no idea how long before we get delivery or if they’ve even started building/putting together our patio furniture. They say 6-8 weeks, we’re now going on week #9 and cannot get an answer on what the hold up is or when the delivery might be.
Missing parts
One of the cross brace is missing from one of the chairs. One chair has only 3 cross braces but it needs 4
BEEN WAITING SINCE JUNE
WE STILL HAVE NOT RECEIVED OUR ORDER
Horrible Customer Service from Cindy Cross
I ordered 4 bar height chairs on April 21, 2021 and as of today, June 21, 2021 I still can’t even get a clear answer on when they might possibly be shipped. I understand that products become back ordered however I have been attempting to get a status update on my order since June 1, 2021. For 21 days I have contacted this company for any type of an update, and yet still, all that I have heard from Cindy Cross is that she’s “waiting on an update from her manager.” That’s the only answer I receive, if she even answers my call at all. Cindy Cross has told me every time she’s actually taken the call that she will “call back with an update,” “have the manager call me,” or “have the owner call me.” For 21 days this has been the extent of our correspondence. I have asked for the name and number of someone else at the company and she refuses to release any info to me. Now, due to the fact that my calls are rarely answered anymore, I have to call from other phone numbers. I hope this information helps someone else make a more informed decision before wasting their time, and money as I have with this company.
Horrible Customer Service from Cindy Cross
I ordered 4 bar height chairs on April 21, 2021 and as of today, June 21, 2021 I still can’t even get a clear answer on when they might possibly be shipped. I understand that products become back ordered however I have been attempting to get a status update on my order since June 1, 2021. For 21 days I have contacted this company for any type of an update, and yet still, all that I have heard from Cindy Cross is that she’s “waiting on an update from her manager.” That’s the only answer I receive, if she even answers my call at all. Cindy Cross has told me every time she’s actually taken the call that she will “call back with an update,” “have the manager call me,” or “have the owner call me.” For 21 days this has been the extent of our correspondence. I have asked for the name and number of someone else at the company and she refuses to release any info to me. Now, due to the fact that my calls are rarely answered anymore, I have to call from other phone numbers. I hope this information helps someone else make a more informed decision before wasting their time, and money as I have with this company.
Just what I ordered
Easy to assemble. Sturdy and well made
We ordered 4 PVC pipe chairs.
The chairs we ordered went sent in the time they first told us when we ordered them. They arrived in perfect condition and we absolutely love them!
Ordering was easy; assembly was not!
I ordered these chairs after owning similar furniture for my condo in Florida. The ordering process was easy but delivery took 8 weeks. When it finally arrived, I was missing a PVC bar. The company returned my call and said a replacement part was ordered. Hope it arrives quickly.
The sling is very difficult to install and I still have not been able to do it! I will have to pay someone to assemble it and hope I can actually use these chairs. I am wondering if I was sent the correct size! This needs to be made much clearer before the furniture is purchased.
PVC Table, Chairs, Cushions, end table and lounge chairs
I am very satisfied with the patio furniture ordered from Island Coast. The furniture is made from pvc and lasts forever. The cushions are extremely well made and the material is made for the outdoors.
I would definitely order from Island Coast for any future needs.
Great Furniture and service!!
Working with Cindy was great! She was very patient with me due to my lack of knowledge for what I needed. Product arrived on time and was exactly what I ordered. I will definitely do business with this company again.
Sling chair
We ordered 2 sling chairs with casters did not receive the casters with the order. The left side of the frame had chips.
You sent a new frame with the casters, but sent the wrong side I am still waiting for the left side after 2 plus weeks.
We received tan casters with white frame chairs.
The cushions are great and the stripes are matched uniformility.
Paul R
Wisconsin
I ordered the pipe furniture coffee table.
I am happy with the quality of the pipe furniture (coffee table) that I ordered. I was unable to find what I wanted in local stores.
The table was not difficult to assemble the top on the legs, but unfortunately it was damaged on one corner of the top thru shipping. Your company sent me a new table top and I put that on the legs and now I have a perfect coffee table for my screened balcony. I am happy with the product.
LOVE THEM BUT SLING DOESN”T SEEM TO BE WORKING RIGHT
We lover our new chairs and ottomans. Love the color and fabric and how the recliners work. BUT the sling on the bottom of the chair where you sit is installed front to back and the sides of the cushions sort of fall into the chair when you sit. The slings on the chairs that our friends have (which prompted us to buy these chairs) are installed sideways from left to right instead of front to back so the cushions are great when sitting. I would love to have them changed but don’t know if/how this can be done. Thank you.
perfect
so happy to get my order ahead of schedule – perfect
Absolutely Stuffing
We have blown through countless patio sets at our oceanfront condos until we finally chose to invest in this furniture! We chose the wider seats for comfort and I wanted the wide, dark stripes to hide any potential stains down the road. These chairs are crazy-comfortable and stunning!!!! WE LOVE OUR NEW PATIOS!! Just couldn’t be happier with our choices! Oh- the table is awesome too!! It’s heavy enough not to blow away in the wind!!!!!
Best company ever!!!
We can’t wait to order a whole new set for our place at the coast. We are so pleased and want to thank you for all that you did to make the order perfect!!!!!
God’s Holy Blessings to all of you
Mary Andrews
Nice People
ordered some new cushions for our PVC Pipe Chairs and Chaise Lounges. We shopped around and found Island Coast to have exactly what we wanted with the fabric we wanted at the right price. Spoke to them on several occasions to re-affirm our choices and requirements. They were extremely helpful and knowledgeable. Shipping to NJ was reasonable as well. The cushions are beautiful and well made. Care was taken concerning the fabric matches and uniformity. I would easily recommend doing business with Island Coast.
Great furniture
Couldn’t be happier with everything we bought. From bar stools to lounge chairs to dinning chairs. Great company
Love the chaise lounges
Really love your products. We bought two chaise lounges and they are beautiful! The only negative I feel is I would rather they be fully assembled on delivery. Having to finish assembling ourselves for some that are not very handy was a little tricky. Other than that we love the product and would recommend them highly
Great Service Great Product
When the shipping company lost one of my 2 cartons, IslandCoast was quick to follow up with the shipper and when they could not locate the missing product, they submitted a replacement order and shipped quickly. Great to work with.
Beautiful furniture, delivered quickly, easy assembly. 👍🏻🤗
Impressive selections, short wait time, beautiful AND comfortable. Sturdy, yet light weight. Perfectly suits our needs!
Great Product and Service
I ordered 4 PVC chairs and expected them to arrive in 4 to 6 weeks. However, the PVC chairs arrived in less than a week. The PVC chairs are great for our beach house porch. They are the perfect height, they are very comfortable, they are very well built, and they look fantastic. All-in-all I am very well pleased with your customer service and your high quality PVC chairs.
Happy
I was very happy with my replacement slings. They fit well, and we are enjoying sitting outside again!
Very Satisfied
I rec’d you request to comment on our recent order. We are very satisfied with your product and have rec’d very favorable comments from all who have seen them. I have referred 2 people to your website and I would expect they will order when they return to Florida in the fall. We all reside at Stoneridge Landing in Inverness which is an over 55 gated community but return to the north country for the summer.
terrific product- terrific service -terrific price
After a good deal of research I fortunately Came Upon your website. I received my patio set quicker than was promised and I am absolutely thrilled at the Quality of my table and chairs. I’m sure that they will provide many years of enjoyment. You guys were terrific in terms of answering all of my questions and the price was quite competitive with everything out there on the web.
thank you
Arnie
Got exactly what was advertised 🙂
We received exactly what we ordered. The quality is excellent and the colors are fast and vibrant 🙂
Replacing vinyl straps is just not that hard!!
Aloha Islandcoast, You ask me to reply as to why we almost did not order from you folks. Well, I was just casting around and trying to find a reasonable price for vinyl straps and I really did like your videos to explain the “how tos” of cutting and installing double wrapped vinyl straps on very old chairs. We bought this table and chairs about 40 years ago. My wife and I are currently doing the installation of the new straps. The first few of the first chair were touch and go but we finally got the hang of it. Yesterday we finished the first chair and today we did chair number two. Tomorrow number three and then one more on the next day. We’re in our early seventies so our joints get achey after working on one chair. But with teamwork we have seen that we can accomplish quite a bit. So it is very satisfying. I should add that we are very satisfied with the quality of the straps and how promptly our order arrived. The straps are as good or better than the ones installed at the factory 40 years ago. Keep up the good work. Aloha, Steve and Ruth
Looks good!
Our vinyl strapping had rotted away years ago. I finally got the courage to order new vinyl 2″ strapping. My husband and I replaced all the needed straps. I must say that they look very nice. However, this was not as easy as the video made it look. We had a very hard time stretching the vinyl and then getting the small plastic rivets into the holes. Took us several days per chair. They are done now and I am happy with the results.
great product
Hi, We are so pleased with your product. Our 20+ year old patio set has taken on a new life. When friends and family comment on our set we tell them about your website. We had bought another set,it was beautiful, but left it in the box until we received our slings and tried to install them. The day they came in, we installed them, they look amazing and we were so proud to have refurbished our old set. So we took the other brand new set back to Costco. Thanks Don and Chris
Thanks for delivering what you promise
As expected, everything received is exactly as stated on the website. The quality of the products are exceptional and worth every penny! We have told others in our seashore condo about Island Coast and look forward to enjoying our long lasting PVC furniture and custom cushions. Thanks for delivering what you promise. Best regards,
Beautiful
Ordering process was so easy. When I received the replacement slings they were beautiful. They made the glider look as if it were new. We are very pleased with Island Coast and would recommend them
To anyone looking for sling replacements.
Nice products but not very good service
I ordered two chairs and two ottomans. They DID arrive timely but the original delivery contained NONE of the crossbars for either the chairs or the ottomans. They are not functional without them and since these products are rather expensive I was very disappointed. I called customer service and they were very nice and said that they would ship the crossbars. They did arrive a few days later but were WHITE rather than the PUTTY color for which I paid extra. Unfortunately when I arrived home from an errand my husband had already assembled the items using the white crossbars and I did not want him to take them apart again for fear of damaging something. Also, the instructions for assembly were absolutely awful but we were directed to an online video which was somewhat helpful. I do like the products but the service and accuracy in items shipped could use some major improvement at these prices.
Island Coast Response: Unfortunately mistakes happen, especially at this, the busiest time of the year for us and our suppliers. Had you informed us of the error with the wrong colored crossbars, we would have rectified it immediately. Expect them to arrive shortly.
A better product you cannot find
We love our table and (4) chairs that are only 100 yards from the beach. Nothing else lasts more than two years, but
we expect what they supplied us to outlast us. And the set looks absolutely beautiful like it belongs on that lanai.
Purchased quite a while ago…
was hesitant re online purchase. Couldn’t see quality Etc But it worked out well!!
Hesitant
The one thing that almost stopped from purchasing from you was the inability to actually see the fabric, touch it etc. Yes, I could have sent for swatches but we finally decided it wasn’t worth the wait. Everything was good. Thanks for asking. Good for you to always keep your customers wants and needs on your mind
Thanks
Well, my only hesitation was the unknown quality of your product. We were not disappointed.
Hi…
I absolutely love my new patio furniture and the price was just right! The one thing that made me a little nervous was receiving it by freight having not actually having seen the product and then what would I do if there was a problem – since it was an independent shipping company. However, I’m glad I did it! I live down on the Texas coast and have had many compliments on my new set. Thank you
Sir or Madam,
Actually, we turned to your company after having waited (and wasted) an entire summer for a local (i.e. based in Wildwood, NJ) supplier to obtain for us the exact same custom sling-chair fabrics that we got from you w/ almost no delay. It was our idea initially that we would “help the local economy by buying locally”. In addition, we felt we would need technical hands-on help for installing the slings on the chair-frames once the fabrics arrived. Well..we placed our order w/ the local guy in mid-May last year and were promised delivery by Fathers Day in mid-June. It never happened, and the treatment we got from the “supplier” in Wildwood was a disgrace. We finally decided, at a neighbor’s recommendation, to buy from you directly and we were VERY pleased by the price and your rapid response and follow-up. Your business is a REAL business. The jokers in Wildwood, NJ are simply a joke. (Incidentally, the slings we ordered from them but had put no payment down finally arrived in October (!), according to the phone messages that they left us. We never returned the calls, and we can only assume that THEY are enjoying the eight slings that they have in hand.
Pool chair strapping
We were in dryer need of strapping for our pool deck chairs, and found Patio Pads (Island Coast) on the internet. I was so pleased to find them so helpful. We received our order with in days. We will continue to order all our pool supplies from them. I can’t express how much they go out of their way to help a customer. Thanks again Island Coast for your great service!!! Jodi Johnson Harbour Beach Resort
Very efficent
Order was easy to send, received slings in a timely fashion and the video on how to was great. I would definitely recommend them. Saved me from having to buy new outdoor furniture. Slings worked great, also liked the many colors they had to choose from.
Rplacement vinyl strapping.
My husband and I ordered and used 400 ft of Vinyl strapping and redid 6 side chairs and 2 loungers (originally Tropitone furniture) with the help of your instructions. They look terrific. We now understand why we could not find anyone to do this for us. Your delivery time was quick and we thank you. Tom and Joanne Kenjarski
great service.
Product delivered on time and service to correct one issue was impeccable.
Thanks.
I have fianally gotten my chairs complete. The slings look really good. I am returning the sling replacement tool. It will be in the mail today. It took a while because I had to get help with putting the slings into place.I do want you to know I appreciate your help through this and that I am very pleased.
Homeowner, Do-It-Yourselfer
Our replacement strap order arrived promptly and the installation instructions on your website were very helpful. The strapping material appears to be of high quality, and although my husband (not overly handy) thought it was a pain replacing the straps himself, they look great.
Rip off
Don’t bother paying for samples from this business. There are many other websites/businesses that will send the same samples for free. I paid $4.50 per sample—one of the samples was so small it was a joke. Even though they said it was on back order, good business practices would have been not to charge me. Based on that bad customer service decision I chose to do business with another compoany.
Island Coast Note: We really appreciate the feedback we get from our customers, good & bad. As a result of Greta’s experience we have changed our pricing and procedures for fabric swatches. Unfortunately, we’re not in a position to provide large swatches — we simply cut pieces from the sample books we carry in our office. Sometimes even these are too small to cut from, so we have to order a new sample piece from the suppliers, and this can cause a delay. So here’s what we’re doing:
[1] We have made it VERY clear, both on the web page that the swatches are ordered from, and in the description of the item in the shopping cart, that the size of the sample is approximately 2″ x 4″ so there are no surprises.
[2] We have reduced the price.
[3] From now on, if a swatch cannot be provided right away, we will contact the customer and ask if they want to wait until it comes in, or whether they would prefer a refund for the back-ordered swatch.
Thank you Greta, for bringing this to our attention.
UPDATE: We can now send two sizes of fabric samples!
easy vinyl strap replacement
I ordered replacement straps for a patio chair, and planned try to fix it myself, thinking it wouldn’t be as easy as it looked on the video. I followed the directions and it worked just as it was supposed to! That never happens! Also, I accidentally didn’t order 4 rivets, and when i realized it, they sent them out immediately. Thanks so much!
We are now big fans
Hi. Just so you know I have recieved my order & just love it. It was very easy to put together. So easy that I didn’t find the paper you sent & had it all together when I found it & I even did it right. It is just the thing we need here in the coastal Pacific Northwest. We get lots of rain, wind & all the elements plus there is salt in the air as we only live 1/2 mile from the beach. I’m spreading the word about your company & you can expect another order from us one of these days. We are now big fans. Thanks.
Replacement slings
Thank you so much for helping us get replacement slings. We should have done this years ago. The replacements fit perfectly and look wonderful. I am so glad to sit in my chairs with the new slings. I am sure these will last another 20 years with the quality and workmanship involved. The staff took such good care of us in sending the templates and getting the slings back to us. They are true professionals and a joy to work with.
Awesome company.
Awesome transaction. I would highly recommend this company. The order arrived just days after placing and the quality was second to none.
Good Job
To Whom It May Concern; I just wanted to send a Thank you for the tremendous job you did making me new slings for my patio. We have had a great deal of compliments on how nice our chairs look and we have given your name out to a few people. Hopefully word will spread on what a great job you do. Thanks again. Regards.
Very Sincerely and Gratefully,
Well I got your wonderfully detailed drawing and the chair clip last week–thanks so much for sending it so promptly!! I apologize for taking so long to acknowledge your kindness, but …… tried the clip. It appears that it won’t work on my chair, so I think I’ll just have to admit defeat on that project and just purchase a new one! I can’t tell you how uplifting it was, in a very bad week, to be on receiving end of all your patience, not to mention quick follow-through in addressing my problem. Again, many thanks–may your act of kindness come right back at you, many times!
great communication!!
Thank you for your great communication!! I’ll recommend your company to all my friends and neighbors!
Thanks
I ordered vinyl stapping. It came in a timely fashion. And after watching the video from your website, my sister and I easily completed 4 chairs. Thanks.
very helpful
Great delivery time,excellent product (vinyl straps) Web site instructions were very helpful.
Great products.
Ordered 4 PVC chairs that I have been looking for over a year for. They are wonderful……no more touching up pool furniture every summer with spray paint. Oh, if I only knew about this company years ago. I would highly recommend not only this company but, also their products. Plan to order more items later this summerks brand new. The instructions were perfect, the rivits snapped right into the slots in the frame and very very easy, I couldn’t believe it.
Great to provide quality and promptness
I could not be happier. Things were made exactly as we wanted and it was faster than expected. Will come here for our future needs. Thanks.
Material easy to order arrived as expected
Ordering was easy and we got what we expected. Very unhappy w the cost of shipping. We will be looking elsewhere and locally. Paying $20 to ship $100 worth of stuff seems too much.
Island Coast Note: Sadly the cost of shipping is out of our hands! It may seem too much, but it’s usually the size of the box, rather than the weight, that is the culprit. Be assured, the shipping prices come directly from a FedEx live feed, and we do not add any handling fee.
ideal deck furniture
I searched the WEB for ideal deck furniture for our house at the Oregon Coast and found and ordered the PVC chairs, loungers and cushions. We’re very pleased with the quality and integrity of the chairs and the cushions are of exceptional quality. The chairs are very light so easy to move but also the PVC is the best for the coast being impervious to salt, sand and decay.
ROCK!
You guys rock!
strapping
I was helping a friend clean out some junk from her land and found this old patio set with the dried up strapping. I spray painted the 4 chairs and lounge with white paint. I ordered pink strapping and with the instuctions, the clips and the directions. Ordered 100 foot roll of white replacement yinyl stapping and associated rivets. Product was excellent and as the wed site described. The rivets fit perfect using the chart on the web site. Great service and fast shipping. Will order again.
GREAT.
Thank you so much for your website, which explained to me how to restrap my patio furniture, for the quick delivery of the strapping material and finally for the cushions. This set is 25 years old and it now looks brand new! Great Products, Excellent Service, and thank you for supporting our troups through your donations to Wounded Warrior Project.
Replacement vinyl strapes
Ordered 100 foot roll of white replacement yinyl stapping and associated rivets. Product was excellent and as the wed site described. The rivets fit perfect using the chart on the web site. Great service and fast shipping. Will order again.
recommend
the products were exactly what I ordered. They had fast shipping. I especially liked the how to replace strap instructions. I will recommend and order from them again.
Slings
Slings worked out very well. We may be ordering slings for other chairs in the future.
Chair Slings.
The chair slings you manufactured from our original deck couch have worked out great. The deck couch is once again a prime spot to sit and enjoy warm evenings. Our other deck furniture will soon require updating and we look forward to doing business with you folks, again!
Best customer service
I would like to offer my complimants to Terry for his customer service. I called prior to placing the order. My order went in and was slightly different. Terry called just to make sure of the measurements because of the difference. I have never had this happen when ordering anything on line. Customer service at its best. Thank you.
a cinch
Vinyl strap replacement on our old patio chairs was a cinch with an online video guide, frequently asked questions, and detailed measuring instructions. Dura Life made this small repair project a cinch!
Wonderful service.
I don’t ever post comments, but I am now due to the extent to which this company went above and beyond with its customer service. The product I ordered was damaged during shipping which was no fault of this company. I didn’t report it, but the company contacted me to check on my satisfaction at which time I informed them of the unfortunate shipping issue. They immediately sent a replacement product without even asking for it. I am very impressed.
The instructional video
Our chair frames were in good condition but the straps were failing. I purchased your replacement vinyl straps. I’m very happy with the results. The instructional video was spot-on. Thanks for a great product! Ron V.
Very nice job!
Order was received yesterday. Very nice job. Thank you.
great employee
Terry deserves a raise. My lack of computer skills did not bother him at all – he walked me through my purchase with great patience and skill. Thanks for having such a great employee!
Most helpful.
Once again let me say that I am happy we could do business together. You have been most helpful in helping me make my decisions and your assistance is greatly appreciated. You now have an ambassador in Pennsylvania. Let me also say that you have a very helpful website
Nice website.
Very nice web site. Just placed an order and it was very easy to find what I wanted and place the order. Better than most!!
Great Job.
Excellent product. The clips for my slotted straps are the berries. That is a great invention, they cost a little more but the work great! Received my shipment in super time. Thanks again, you have a new customer for life.
Great Service and pricing
I have had pvc patio furniture for the last 25 years. The cushions were terrible and the set was incomplete. I found Duralife on the internet and ordered furniture, tables and cushions. Within a relatively short period of time everything arrived and the assembly was not complicated and the cushions were beautifully finished and my patio set, and patio were now complete. I rate them 5 stars and am very satisfied. I rate them 5 stars for their website, their products, their delivery.xpk
Parts.
Almost 11 years ago when we moved to Orlando, Fl we purchased our Patio set , recliners and Bar. We loved the set from day one and enjoyd its use there for five years, then we had to move to Arizona, land of “Dry Heat” Since our arrival we have continued to use our patio furnature and enjoy it. The weather out here however plays havoc with the set and thanks you and the ability to by parts we have managed to keep the set in top condition and continue to enjoy it like day one. Your selection and availability are outstanding.Thanks Ralph & Marie Peragine
Thank you.
Thank you. We had been looking to replace our mother’s pipe furniture and pads, that were at least 20 years old. Then upon an internet search I found your company. Your employees were very helpful. Our furniture arrived promptly not the 6 six weeks we had expected. It was not to hard to put them together and everyone finds them very comfortable. Thank you again, Barb Cota
patio furniture
We really are enjoying our patio furniture. I have one suggestion: when a customer chooses a color for the outfit they want, have that picture come up with the color they chose to see if that’s what they want. I ordered a large table and I am very please with it. I will be passing your website onto others.
Bar Chairs.
We are very satisfied with the bar chairs and so happy that the cushions match our other furniture.The chairs arrived much sooner than expected. The instructions were quite poor and hardly readable. I didn’t have any problem putting them together, I usually can figure out how to put things together fairly easily. Thank you very much again.
A pleasure to do business with!!!!
Recently I received my second order of vinyl straps to refinish some patio chairs. As before, order process, shipping, refund etc went smoothly. Everyone was pleasant and most helpful. Doing business where the customer comes first is unique these days so I thank you all for being so wonderful. The products are priced well, selection of colors is wonderful and shipping is fast. What more would a customer want? Will recommend to others without any reservation.
A pleasure to do business with!!!!
I thought about buying new patio furniture, but instead looked into having the 26 year-old furniture re-strapped. I am so glad that I did. It looks like brand-new. Excellent customer service – excellent workmanship! Thank you so much.
Highly satisfied customer
I was extremely pleased with the whole process from ordering to delivery! Every possible question I had was answered immediately by an actual representative who helped me tremendously to choose exactly what I wanted and schedule delivery in a limited time window that I had.My furniture was delivered precisely at the scheduled time. I’ve had the furniture for a month now and so far I am very happy with my purchase. I will certainly recommend this web site to friends and neighbors.
ottoman slings.
Very pleased. fit excellent from old one supplied and color as shown on web site. Thanks.
FANTASTIC!
I want to say a great big “THANK YOU” to you! We re-strapped our pipe chairs using your very helpful videos and they look like a professional did it! We ordered the vinyl straps and fasteners (which your site helped us measure) and the shipping was quick! We didn’t expect to receive them so quickly. The prices were the best and I could not be happier with my experience through your company. Thank you again! I will definitely be referring you to everyone!
wonderful company
My expedited order came so quickly, and all of the cushions and material used is simply top quality and so comfortable. My second order, which was not expedited, still came within two weeks. The staff were so pleasant and helpful. I plan to order more cushions and furniture from this wonderful company in the future.
strapping
I bought strapping for our old patio furniture to replace 40 worn out pieces. The order shipped quickly and the how-to info on the web site was perfect. Being an amateur, it took a bit of time and effort but the product looks original. The info on the site really helps to do the job right.
Great product
Great product. Extremely well made! Will order again. The customer service/ updates on ship times are plus!
perfect match
The vinyl straps came within a couple of days after ordering. The color was a perfect match to the furniture we had for years. So many colors to chose from. It was fairly easy to install and very good quality. I would not hesitate to refer this company to anyone.
Bar Height Patio Table & Chairs.
I love my new patio table and chairs! I ordered the Snappy color and it is awesome! Great pop of color on the deck at the beach. Service and delivery was great! Had one damaged chair, I followed the shipping instructions and my chair was replaced. Love, love my set!!
Furniture arrived and we just love it.
Furniture arrived and we just love it… All in good order and beautiful. Thank you so much for the great job and good quality. It matches a set we bought last year for porch and next year we hope to order the second set for the pool area! donna m.
New Slings for 25 year old PVC Patio Chairs
I LOVE the new slings you made for my 25-year-old PVC patio chairs. The PVC chairs were made to last forever but, over the many years of heavy use, I worried that I’d have difficulty replacing the slings, once they finally wore-out. You made them perfectly, they are the exact “mauve” shade that they were when new and they fit like a glove. Once I removed the worn slings to ship to you, my PVC chairs looked brand new, and now, with the new slings, you’d think they are brand new! I’m going to have my four dining chair slings made in the spring. Thank you for doing such an excellent job. And I’m glad you had me send the old sling as a template. It made the new ones a perfect match and fit! Thank you again! I’ll definitely spread the word about your company! I couldn'[t be more pleased, and it was well worth the wait to have them made right…and PERFECTLY!
Got my vinyl straps.
Received my replacement vinyl strap material. It was a little (maybe a lot) harder than the video demonstrated, but I got it done by myself. Turns our that the 100 ft. that I ordered will last a LONG TIME. I decided to only replace the broken ones instead of all of them. Quality is super and had a very quick delivery! Will recommend to friends who may need the same. Also, I ordered the wrong plastic pins for installation. I just drilled the holes to the correct size and it all turned out great!
look great
Put my new slings on yesterday. They look great. The two new cushions I ordered were great too – the only thing I would change is that I’d like the clear tabs that hook to the screw holding on the cushion instead of the really big ties. The staff was really friendly and I wouldn’t hesitate to use them again in the future.
Slings
Thanks for making new slings for our 22 year old pipe chairs! Glad to know about you.
PVC pipe dining set
I was very pleased with my new PVC pipe dining set I received from you. Having owned PVC pipe furniture before, I look forward to enjoying many years with this durable furniture. Although I had been warned that delivery might be slow due to it being the busy season, I received my order promptly. After examining my furniture I realized a piece had been left out. I thought I might have no recourse since it wasn’t discovered until a week after the furniture had been delivered. I called your company and they sent me the missing piece within the week. Overall I am pleased with the service and quality of the product and have already recommended your company to a friend.
Pipe Table and chairs.
fantastic service – quick easy and great price. I’ve now bought the third set to keep adding on to yard and patio. Furniture does not age and looks as good as the day we bought it.
Fabric
While I was very pleased with my initial purchase some years back, I was rcently forced to replace my umbrella which was damaged in a storm. Unfortunately, the fabric representation on the website was nowhere close to what I received.
ISLAND COAST NOTE: …which is why we state that fact on the website, and encourage customers to invest a few dollars on a sample swatch!
Replacement slings
We are happy with the fabric. We are currently renting and have not been able to take the chairs apart and refit them with the new slings. I would like to reserve stating our opinion until we are able to fit the chairs. So far your service has been great and we would highly recommend you.
highly recommend
Excellent website,great customer follow ups regarding status of our order. Replacement cushions are perfect,excellent quality!Would highly recommend!
I love love love this furniture
I cannot even express how very pleased I am with this furniture and the service I have received. I am so happy to have found you. The quality is fantastic. Thank you.
video
your video on doublewrapp vynel was very helpful. 4 chairs in three hours, good for a beginner. weather now below zero and heavy snow.. they wont hit poolside til june.
Vinyl straps great, #30514 rivets are weak
Thus far the vinyl strapping has been great, both holding their look, tautness, and the installation (which I have had a lot of extra practice as discussed in the next sentence). The #30514 rivets on the other hand are WEAK and should not be recommended for seat bottom application. On the 4 chairs, 75% of the seat bottom rivets have broke (none of the backs) and I’ve had to replace them with sturdier plastic rivets I found @ Pep Boys @ $1.80/2. I had extra strapping so I’ve actually installed 3 additional straps (front to back) in a weave on each seat bottom for strength.
NOTE FROM ISLAND COAST: These are the same rivets that are used throughout the industry. We can only assume an issue exists with the installation.
Helpful
Purchased strapping for patio furniture. Shipped in record time,as promised. Material is performing as advertised. Instructions for installation were very helplful.
Still waiting.
Due to a backorder of the umbrella I ordered, I have not yet received my order, in part or full. I was told I could be waiting at least three weeks, but to expect more
ISLAND COAST NOTE: Of course, Lauren is not still waiting. Unfortunately during the Spring and early Summer months, order lead times sometimes creep out to 4-6 weeks. It’s because cushions and furniture items are made to order, and everybody wants their new stuff for the Summer!
Very happy customer.
The website was excellent as was the service. The instructions reduced time and effort and I would not hesitate to recommend these products to my friends and family.
Good quality
We received our order today and everything is absolutely beautiful! We are very pleased with the design that we selected as well as the workmanship of the furniture; very nice quality. I also appreciate all the other extras that you sent! I will definitely pass along you to my friends that are looking for patio furniture. I will also send you a picture when we get everything in place. We can’t even thank you enough for all you have done for us.
Pleased
After opening our boxes we noticed a fine crack in one of the chair sides. I spoke with Vanessa and the problem was resolved. We are very pleased with our furniture. My wife’s friend heard about our furniture and is coming by to look at it. We couldn’t be happier with it.
Totally happy!!!
Everything is perfect including the umbrella. Great fabric and color was also perfect. 100 percent satisfied. Thank you!!!
new chair
i love my new chair and every one wants to sit in it.
Everything looks great.
Thanks so much.
p.s. Terry should get a raise — he is awesome to work with!
thanks!
… Again, thank you both for all the time you took and all of your suggestions…..
Thanks again.
…we received our chairs last week and they are great. Please keep my information on file because I will probably order 2 more next spring.
Thank you so much.
We just wanted to take the time to say “thank you” for an outstanding job. My girlfriend and I are both managers, I in a dental laboratory, she in retail, and we only wish we had employees working for us that exhibited your concern for detail and customer satisfaction. Too often a customer will complain, but seldom do you hear the words of praise for a job well done. I had similar chairs for several years, and we decided to put them to rest two years ago at our curbside( not realizing we could have gotten new cushions). Needless to say, they were gone in less than a half an hour.
Since that time, we have been through several lounge chairs at our poolside retreat, but have missed the absolute comfort that your chairs provide. Being in Pennsylvania, we have limited resources here, and so we decided to go online to research the chairs we were so desperately missing, and that is how we happened upon your website. The chairs arrived this afternoon, and we are absolutely thrilled with them. Their extreme craftmanship will provide us with years of comfortable poolside laziness. We broke them in tonight with a bottle of Merlot and some cheese and crackers…what can I say? We Pennsylvanians only get this luxery for three months a year.
But just as overwhelming as the product itself was the excellent customer service we received. You were professional, polite and engaging. The product arrived as promised, and you followed through with us until the end. We are very impressed, and just wanted to express our gratitude with a letter. Any employer should be happy to have you as part of their team. We will certainly refer you to our friends and relatives.
THANKS!
The furniture is terrific. Mark and I have been sitting outside reading the paper at the table. Thank you […] so much! In fact, I am trying to convince a friend of mine to come over and look at it because she has been thinking about getting outdoor furniture too. Thanks again for all your help.
Thank you
I wanted to thank you for your personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks
Thrilled!
I received my Patio Furniture as promised (actually 2 weeks earlier than quoted!!) and am absolutely thrilled. It came completely assembled (including cushions) and it was just a matter of placing them on my patio. The fabrics are gorgeous and the quality of furniture itself is outstanding. The chairs and tables are very stable and don’t wobble at all ( a problem with my previous wrought iron furniture ). This is the first time I have ever purchased furniture online and I must admit I was a bit apprehensive, but my fears were unwarranted!! I had house guests the day of delivery and they were very impressed with the quality and comfort…. so much so, they stayed an extra day to enjoy it!! Best Regards.
good experience
Ordered 100 foot roll of white replacement yinyl stapping and associated rivets. Product was excellent and as the wed site described. The rivets fit perfect using the chart on the web site. Great service and fast shipping. Will order again.
Very professional
From our very first communication, we were impressed with the personal and professional service we received. The replacement cushions we ordered were sized just right. We have also ordered and received in a timely manner, bar chairs with the same cushions -Valencia- and love the crisp, clean colors. Online videos were very helpful and informative- we knew if we had any problems they would be addressed- luckily everything went smoothly and we are now going to order new cushions for our chaise lounges!