Customers Love Our Patio Furniture…

…and we love our customers!

Please feel free to comment on our service and/or products here (even if you didn’t buy from us). The only thing we ask is that whether your comment is positive or not, you retain your dignity! SCROLL DOWN TO VIEW COMMENTS

Comments posted from other than sane adults may not be published!

Required Field


Happy

I was very happy with my replacement slings. They fit well, and we are enjoying sitting outside again!

Irma Maged
Florida

Very Satisfied

I rec’d you request to comment on our recent order. We are very satisfied with your product and have rec’d very favorable comments from all who have seen them. I have referred 2 people to your website and I would expect they will order when they return to Florida in the fall. We all reside at Stoneridge Landing in Inverness which is an over 55 gated community but return to the north country for the summer.

Judith Chamberlin
Florida

terrific product- terrific service -terrific price

After a good deal of research I fortunately Came Upon your website. I received my patio set quicker than was promised and I am absolutely thrilled at the Quality of my table and chairs. I’m sure that they will provide many years of enjoyment. You guys were terrific in terms of answering all of my questions and the price was quite competitive with everything out there on the web.
thank you
Arnie

Arnie
Ft Lauderdale

Got exactly what was advertised 🙂

We received exactly what we ordered. The quality is excellent and the colors are fast and vibrant 🙂

Phil Muller
Moneta, VA

Replacing vinyl straps is just not that hard!!

Aloha Islandcoast, You ask me to reply as to why we almost did not order from you folks. Well, I was just casting around and trying to find a reasonable price for vinyl straps and I really did like your videos to explain the “how tos” of cutting and installing double wrapped vinyl straps on very old chairs. We bought this table and chairs about 40 years ago. My wife and I are currently doing the installation of the new straps. The first few of the first chair were touch and go but we finally got the hang of it. Yesterday we finished the first chair and today we did chair number two. Tomorrow number three and then one more on the next day. We’re in our early seventies so our joints get achey after working on one chair. But with teamwork we have seen that we can accomplish quite a bit. So it is very satisfying. I should add that we are very satisfied with the quality of the straps and how promptly our order arrived. The straps are as good or better than the ones installed at the factory 40 years ago. Keep up the good work. Aloha, Steve and Ruth

Steve Johnson
Lihue, Hawaii

Looks good!

Our vinyl strapping had rotted away years ago. I finally got the courage to order new vinyl 2″ strapping. My husband and I replaced all the needed straps. I must say that they look very nice. However, this was not as easy as the video made it look. We had a very hard time stretching the vinyl and then getting the small plastic rivets into the holes. Took us several days per chair. They are done now and I am happy with the results.

S. Drew
Ohio

great product

Hi, We are so pleased with your product. Our 20+ year old patio set has taken on a new life. When friends and family comment on our set we tell them about your website. We had bought another set,it was beautiful, but left it in the box until we received our slings and tried to install them. The day they came in, we installed them, they look amazing and we were so proud to have refurbished our old set. So we took the other brand new set back to Costco. Thanks Don and Chris

christine azarigian
farmington ct

Thanks for delivering what you promise

As expected, everything received is exactly as stated on the website. The quality of the products are exceptional and worth every penny! We have told others in our seashore condo about Island Coast and look forward to enjoying our long lasting PVC furniture and custom cushions. Thanks for delivering what you promise. Best regards,

Eric

Beautiful

Ordering process was so easy. When I received the replacement slings they were beautiful. They made the glider look as if it were new. We are very pleased with Island Coast and would recommend them
To anyone looking for sling replacements.

Sharyn Revaitis
New Jersey

Nice products but not very good service

I ordered two chairs and two ottomans. They DID arrive timely but the original delivery contained NONE of the crossbars for either the chairs or the ottomans. They are not functional without them and since these products are rather expensive I was very disappointed. I called customer service and they were very nice and said that they would ship the crossbars. They did arrive a few days later but were WHITE rather than the PUTTY color for which I paid extra. Unfortunately when I arrived home from an errand my husband had already assembled the items using the white crossbars and I did not want him to take them apart again for fear of damaging something. Also, the instructions for assembly were absolutely awful but we were directed to an online video which was somewhat helpful. I do like the products but the service and accuracy in items shipped could use some major improvement at these prices.

Island Coast Response: Unfortunately mistakes happen, especially at this, the busiest time of the year for us and our suppliers. Had you informed us of the error with the wrong colored crossbars, we would have rectified it immediately. Expect them to arrive shortly.

Cecelia M Bopp
Middletown, CT.

A better product you cannot find

We love our table and (4) chairs that are only 100 yards from the beach. Nothing else lasts more than two years, but
we expect what they supplied us to outlast us. And the set looks absolutely beautiful like it belongs on that lanai.

Robert & Darlene Nuckols
Punta Gorda, Florida

Purchased quite a while ago…

was hesitant re online purchase. Couldn’t see quality Etc But it worked out well!!

Lynn
TX

Hesitant

The one thing that almost stopped from purchasing from you was the inability to actually see the fabric, touch it etc. Yes, I could have sent for swatches but we finally decided it wasn’t worth the wait. Everything was good. Thanks for asking. Good for you to always keep your customers wants and needs on your mind

Gregory Stirn
Orlando, FL

Thanks

Well, my only hesitation was the unknown quality of your product. We were not disappointed.

Joe W
Seabrook Island, SC

Hi…

I absolutely love my new patio furniture and the price was just right! The one thing that made me a little nervous was receiving it by freight having not actually having seen the product and then what would I do if there was a problem – since it was an independent shipping company. However, I’m glad I did it! I live down on the Texas coast and have had many compliments on my new set. Thank you

Wally Sykora
TX

Sir or Madam,

Actually, we turned to your company after having waited (and wasted) an entire summer for a local (i.e. based in Wildwood, NJ) supplier to obtain for us the exact same custom sling-chair fabrics that we got from you w/ almost no delay. It was our idea initially that we would “help the local economy by buying locally”. In addition, we felt we would need technical hands-on help for installing the slings on the chair-frames once the fabrics arrived. Well..we placed our order w/ the local guy in mid-May last year and were promised delivery by Fathers Day in mid-June. It never happened, and the treatment we got from the “supplier” in Wildwood was a disgrace. We finally decided, at a neighbor’s recommendation, to buy from you directly and we were VERY pleased by the price and your rapid response and follow-up. Your business is a REAL business. The jokers in Wildwood, NJ are simply a joke. (Incidentally, the slings we ordered from them but had put no payment down finally arrived in October (!), according to the phone messages that they left us. We never returned the calls, and we can only assume that THEY are enjoying the eight slings that they have in hand.

Kevin M
OH

Pool chair strapping

We were in dryer need of strapping for our pool deck chairs, and found Patio Pads (Island Coast) on the internet. I was so pleased to find them so helpful. We received our order with in days. We will continue to order all our pool supplies from them. I can’t express how much they go out of their way to help a customer. Thanks again Island Coast for your great service!!! Jodi Johnson Harbour Beach Resort

Harbour Beach Resort
Daytona Beach, Florida

Very efficent

Order was easy to send, received slings in a timely fashion and the video on how to was great. I would definitely recommend them. Saved me from having to buy new outdoor furniture. Slings worked great, also liked the many colors they had to choose from.

Terry
Katy, Texas

Rplacement vinyl strapping.

My husband and I ordered and used 400 ft of Vinyl strapping and redid 6 side chairs and 2 loungers (originally Tropitone furniture) with the help of your instructions. They look terrific. We now understand why we could not find anyone to do this for us. Your delivery time was quick and we thank you. Tom and Joanne Kenjarski

Joanne Kenjarski
from Geneseo NY

great service.

Product delivered on time and service to correct one issue was impeccable.

Jim

Thanks.

I have fianally gotten my chairs complete. The slings look really good. I am returning the sling replacement tool. It will be in the mail today. It took a while because I had to get help with putting the slings into place.I do want you to know I appreciate your help through this and that I am very pleased.

Lissa Crump
LA

Homeowner, Do-It-Yourselfer

Our replacement strap order arrived promptly and the installation instructions on your website were very helpful. The strapping material appears to be of high quality, and although my husband (not overly handy) thought it was a pain replacing the straps himself, they look great.

Joanne
Maryland

Rip off

Don’t bother paying for samples from this business. There are many other websites/businesses that will send the same samples for free. I paid $4.50 per sample—one of the samples was so small it was a joke. Even though they said it was on back order, good business practices would have been not to charge me. Based on that bad customer service decision I chose to do business with another compoany.

Island Coast Note: We really appreciate the feedback we get from our customers, good & bad. As a result of Greta’s experience we have changed our pricing and procedures for fabric swatches. Unfortunately, we’re not in a position to provide large swatches — we simply cut pieces from the sample books we carry in our office. Sometimes even these are too small to cut from, so we have to order a new sample piece from the suppliers, and this can cause a delay. So here’s what we’re doing:

[1] We have made it VERY clear, both on the web page that the swatches are ordered from, and in the description of the item in the shopping cart, that the size of the sample is approximately 2″ x 4″ so there are no surprises.

[2] We have reduced the price.

[3] From now on, if a swatch cannot be provided right away, we will contact the customer and ask if they want to wait until it comes in, or whether they would prefer a refund for the back-ordered swatch.

Thank you Greta, for bringing this to our attention.

UPDATE: We can now send two sizes of fabric samples!

Greta Lanier
from Jacksonville, FL

easy vinyl strap replacement

I ordered replacement straps for a patio chair, and planned try to fix it myself, thinking it wouldn’t be as easy as it looked on the video. I followed the directions and it worked just as it was supposed to! That never happens! Also, I accidentally didn’t order 4 rivets, and when i realized it, they sent them out immediately. Thanks so much!

Melinda Hutchinson
Indianapolis

We are now big fans

Hi. Just so you know I have recieved my order & just love it. It was very easy to put together. So easy that I didn’t find the paper you sent & had it all together when I found it & I even did it right. It is just the thing we need here in the coastal Pacific Northwest. We get lots of rain, wind & all the elements plus there is salt in the air as we only live 1/2 mile from the beach. I’m spreading the word about your company & you can expect another order from us one of these days. We are now big fans. Thanks.

Barb Riepe

Replacement slings

Thank you so much for helping us get replacement slings. We should have done this years ago. The replacements fit perfectly and look wonderful. I am so glad to sit in my chairs with the new slings. I am sure these will last another 20 years with the quality and workmanship involved. The staff took such good care of us in sending the templates and getting the slings back to us. They are true professionals and a joy to work with.

Karen Bingham
Apex, NC

Awesome company.

Awesome transaction. I would highly recommend this company. The order arrived just days after placing and the quality was second to none.

Ricky Bayne
Texas

Good Job

To Whom It May Concern; I just wanted to send a Thank you for the tremendous job you did making me new slings for my patio. We have had a great deal of compliments on how nice our chairs look and we have given your name out to a few people. Hopefully word will spread on what a great job you do. Thanks again. Regards.

Susan Belcher
from Calgary Alberta Canada

Very Sincerely and Gratefully,

Well I got your wonderfully detailed drawing and the chair clip last week–thanks so much for sending it so promptly!! I apologize for taking so long to acknowledge your kindness, but …… tried the clip. It appears that it won’t work on my chair, so I think I’ll just have to admit defeat on that project and just purchase a new one! I can’t tell you how uplifting it was, in a very bad week, to be on receiving end of all your patience, not to mention quick follow-through in addressing my problem. Again, many thanks–may your act of kindness come right back at you, many times!

Terri Helmericks
California

great communication!!

Thank you for your great communication!! I’ll recommend your company to all my friends and neighbors!

Judy Considine

Thanks

I ordered vinyl stapping. It came in a timely fashion. And after watching the video from your website, my sister and I easily completed 4 chairs. Thanks.

Donna

very helpful

Great delivery time,excellent product (vinyl straps) Web site instructions were very helpful.

Ricard Tomaino
Franklin Ma.

Great products.

Ordered 4 PVC chairs that I have been looking for over a year for. They are wonderful……no more touching up pool furniture every summer with spray paint. Oh, if I only knew about this company years ago. I would highly recommend not only this company but, also their products. Plan to order more items later this summerks brand new. The instructions were perfect, the rivits snapped right into the slots in the frame and very very easy, I couldn’t believe it.

Brenda
Kansas

Great to provide quality and promptness

I could not be happier. Things were made exactly as we wanted and it was faster than expected. Will come here for our future needs. Thanks.

Bill Johnson
Chico Californiia

Material easy to order arrived as expected

Ordering was easy and we got what we expected. Very unhappy w the cost of shipping. We will be looking elsewhere and locally. Paying $20 to ship $100 worth of stuff seems too much.

Island Coast Note: Sadly the cost of shipping is out of our hands! It may seem too much, but it’s usually the size of the box, rather than the weight, that is the culprit. Be assured, the shipping prices come directly from a FedEx live feed, and we do not add any handling fee.

Lori
Richmond, VA

ideal deck furniture

I searched the WEB for ideal deck furniture for our house at the Oregon Coast and found and ordered the PVC chairs, loungers and cushions. We’re very pleased with the quality and integrity of the chairs and the cushions are of exceptional quality. The chairs are very light so easy to move but also the PVC is the best for the coast being impervious to salt, sand and decay.

A.G. SADOWSKI
OREGON COAST

ROCK!

You guys rock!

James

strapping

I was helping a friend clean out some junk from her land and found this old patio set with the dried up strapping. I spray painted the 4 chairs and lounge with white paint. I ordered pink strapping and with the instuctions, the clips and the directions. Ordered 100 foot roll of white replacement yinyl stapping and associated rivets. Product was excellent and as the wed site described. The rivets fit perfect using the chart on the web site. Great service and fast shipping. Will order again.

Wendy
Austin

GREAT.

Thank you so much for your website, which explained to me how to restrap my patio furniture, for the quick delivery of the strapping material and finally for the cushions. This set is 25 years old and it now looks brand new! Great Products, Excellent Service, and thank you for supporting our troups through your donations to Wounded Warrior Project.

Jim Schoeneman
Rochester, NY 14626

Replacement vinyl strapes

Ordered 100 foot roll of white replacement yinyl stapping and associated rivets. Product was excellent and as the wed site described. The rivets fit perfect using the chart on the web site. Great service and fast shipping. Will order again.

Jim Chancey
Plant City, Florida

recommend

the products were exactly what I ordered. They had fast shipping. I especially liked the how to replace strap instructions. I will recommend and order from them again.

teresa
clemmons, nc

Slings

Slings worked out very well. We may be ordering slings for other chairs in the future.

Steve Chaisson

Chair Slings.

The chair slings you manufactured from our original deck couch have worked out great. The deck couch is once again a prime spot to sit and enjoy warm evenings. Our other deck furniture will soon require updating and we look forward to doing business with you folks, again!

steve
boston, ma

Best customer service

I would like to offer my complimants to Terry for his customer service. I called prior to placing the order. My order went in and was slightly different. Terry called just to make sure of the measurements because of the difference. I have never had this happen when ordering anything on line. Customer service at its best. Thank you.

Tommy

a cinch

Vinyl strap replacement on our old patio chairs was a cinch with an online video guide, frequently asked questions, and detailed measuring instructions. Dura Life made this small repair project a cinch!

Mrs.Cindy Mills
Evansville, IN

Wonderful service.

I don’t ever post comments, but I am now due to the extent to which this company went above and beyond with its customer service. The product I ordered was damaged during shipping which was no fault of this company. I didn’t report it, but the company contacted me to check on my satisfaction at which time I informed them of the unfortunate shipping issue. They immediately sent a replacement product without even asking for it. I am very impressed.

Jennifer
Portland, OR

The instructional video

Our chair frames were in good condition but the straps were failing. I purchased your replacement vinyl straps. I’m very happy with the results. The instructional video was spot-on. Thanks for a great product! Ron V.

Ron Voelker
Crystal Lake, IL.

Very nice job!

Order was received yesterday. Very nice job. Thank you.

Ray
NJ

great employee

Terry deserves a raise. My lack of computer skills did not bother him at all – he walked me through my purchase with great patience and skill. Thanks for having such a great employee!

Doris Uhlig
Massachusetts

Most helpful.

Once again let me say that I am happy we could do business together. You have been most helpful in helping me make my decisions and your assistance is greatly appreciated. You now have an ambassador in Pennsylvania. Let me also say that you have a very helpful website

Maryann Cherubini

Nice website.

Very nice web site. Just placed an order and it was very easy to find what I wanted and place the order. Better than most!!

Robert
Pomona Park, FL

Great Job.

Excellent product. The clips for my slotted straps are the berries. That is a great invention, they cost a little more but the work great! Received my shipment in super time. Thanks again, you have a new customer for life.

Mike Carlson
Lansing, Michigan

Great Service and pricing

I have had pvc patio furniture for the last 25 years. The cushions were terrible and the set was incomplete. I found Duralife on the internet and ordered furniture, tables and cushions. Within a relatively short period of time everything arrived and the assembly was not complicated and the cushions were beautifully finished and my patio set, and patio were now complete. I rate them 5 stars and am very satisfied. I rate them 5 stars for their website, their products, their delivery.xpk

Sanford Epstein
United States

Parts.

Almost 11 years ago when we moved to Orlando, Fl we purchased our Patio set , recliners and Bar. We loved the set from day one and enjoyd its use there for five years, then we had to move to Arizona, land of “Dry Heat” Since our arrival we have continued to use our patio furnature and enjoy it. The weather out here however plays havoc with the set and thanks you and the ability to by parts we have managed to keep the set in top condition and continue to enjoy it like day one. Your selection and availability are outstanding.Thanks Ralph & Marie Peragine

Ralph Peragine
Chandler, AZ

Thank you.

Thank you. We had been looking to replace our mother’s pipe furniture and pads, that were at least 20 years old. Then upon an internet search I found your company. Your employees were very helpful. Our furniture arrived promptly not the 6 six weeks we had expected. It was not to hard to put them together and everyone finds them very comfortable. Thank you again, Barb Cota

Barbara Cota
Charlestown, Rhode Island

patio furniture

We really are enjoying our patio furniture. I have one suggestion: when a customer chooses a color for the outfit they want, have that picture come up with the color they chose to see if that’s what they want. I ordered a large table and I am very please with it. I will be passing your website onto others.

Marge Bowen
New Smyrna Beach, Florida

Bar Chairs.

We are very satisfied with the bar chairs and so happy that the cushions match our other furniture.The chairs arrived much sooner than expected. The instructions were quite poor and hardly readable. I didn’t have any problem putting them together, I usually can figure out how to put things together fairly easily. Thank you very much again.

Deborah Ollinger
Winter Haven,Fl.

A pleasure to do business with!!!!

Recently I received my second order of vinyl straps to refinish some patio chairs. As before, order process, shipping, refund etc went smoothly. Everyone was pleasant and most helpful. Doing business where the customer comes first is unique these days so I thank you all for being so wonderful. The products are priced well, selection of colors is wonderful and shipping is fast. What more would a customer want? Will recommend to others without any reservation.

Elena Vaitkus
St pETE Beach, FL

A pleasure to do business with!!!!

I thought about buying new patio furniture, but instead looked into having the 26 year-old furniture re-strapped. I am so glad that I did. It looks like brand-new. Excellent customer service – excellent workmanship! Thank you so much.

Mary
Gainesville, FL

Highly satisfied customer

I was extremely pleased with the whole process from ordering to delivery! Every possible question I had was answered immediately by an actual representative who helped me tremendously to choose exactly what I wanted and schedule delivery in a limited time window that I had.My furniture was delivered precisely at the scheduled time. I’ve had the furniture for a month now and so far I am very happy with my purchase. I will certainly recommend this web site to friends and neighbors.

Veronika
Palm Coast, FL

ottoman slings.

Very pleased. fit excellent from old one supplied and color as shown on web site. Thanks.

Dave
York Harbor Maine

FANTASTIC!

I want to say a great big “THANK YOU” to you! We re-strapped our pipe chairs using your very helpful videos and they look like a professional did it! We ordered the vinyl straps and fasteners (which your site helped us measure) and the shipping was quick! We didn’t expect to receive them so quickly. The prices were the best and I could not be happier with my experience through your company. Thank you again! I will definitely be referring you to everyone!

J. Levesque
Webster, MA

wonderful company

My expedited order came so quickly, and all of the cushions and material used is simply top quality and so comfortable. My second order, which was not expedited, still came within two weeks. The staff were so pleasant and helpful. I plan to order more cushions and furniture from this wonderful company in the future.

Dawn Pugh
North Carolina

strapping

I bought strapping for our old patio furniture to replace 40 worn out pieces. The order shipped quickly and the how-to info on the web site was perfect. Being an amateur, it took a bit of time and effort but the product looks original. The info on the site really helps to do the job right.

Nolatrement
Cleveland

Great product

Great product. Extremely well made! Will order again. The customer service/ updates on ship times are plus!

DEIRDRE
new jersey

perfect match

The vinyl straps came within a couple of days after ordering. The color was a perfect match to the furniture we had for years. So many colors to chose from. It was fairly easy to install and very good quality. I would not hesitate to refer this company to anyone.

Nancy
Saco, Maine

Bar Height Patio Table & Chairs.

I love my new patio table and chairs! I ordered the Snappy color and it is awesome! Great pop of color on the deck at the beach. Service and delivery was great! Had one damaged chair, I followed the shipping instructions and my chair was replaced. Love, love my set!!

Julie
Corpus Christi, Texas

Furniture arrived and we just love it.

Furniture arrived and we just love it… All in good order and beautiful. Thank you so much for the great job and good quality. It matches a set we bought last year for porch and next year we hope to order the second set for the pool area! donna m.

Donna M
Corpus Christi, Texas

New Slings for 25 year old PVC Patio Chairs

I LOVE the new slings you made for my 25-year-old PVC patio chairs. The PVC chairs were made to last forever but, over the many years of heavy use, I worried that I’d have difficulty replacing the slings, once they finally wore-out. You made them perfectly, they are the exact “mauve” shade that they were when new and they fit like a glove. Once I removed the worn slings to ship to you, my PVC chairs looked brand new, and now, with the new slings, you’d think they are brand new! I’m going to have my four dining chair slings made in the spring. Thank you for doing such an excellent job. And I’m glad you had me send the old sling as a template. It made the new ones a perfect match and fit! Thank you again! I’ll definitely spread the word about your company! I couldn'[t be more pleased, and it was well worth the wait to have them made right…and PERFECTLY!

Joy
Plano, TX

Got my vinyl straps.

Received my replacement vinyl strap material. It was a little (maybe a lot) harder than the video demonstrated, but I got it done by myself. Turns our that the 100 ft. that I ordered will last a LONG TIME. I decided to only replace the broken ones instead of all of them. Quality is super and had a very quick delivery! Will recommend to friends who may need the same. Also, I ordered the wrong plastic pins for installation. I just drilled the holes to the correct size and it all turned out great!

Donna Lembke
St. Louis, MO

look great

Put my new slings on yesterday. They look great. The two new cushions I ordered were great too – the only thing I would change is that I’d like the clear tabs that hook to the screw holding on the cushion instead of the really big ties. The staff was really friendly and I wouldn’t hesitate to use them again in the future.

D Smith
FL

Slings

Thanks for making new slings for our 22 year old pipe chairs! Glad to know about you.

Judy womack
Kingsport, Tn

PVC pipe dining set

I was very pleased with my new PVC pipe dining set I received from you. Having owned PVC pipe furniture before, I look forward to enjoying many years with this durable furniture. Although I had been warned that delivery might be slow due to it being the busy season, I received my order promptly. After examining my furniture I realized a piece had been left out. I thought I might have no recourse since it wasn’t discovered until a week after the furniture had been delivered. I called your company and they sent me the missing piece within the week. Overall I am pleased with the service and quality of the product and have already recommended your company to a friend.

Pat
Blairs, VA

Pipe Table and chairs.

fantastic service – quick easy and great price. I’ve now bought the third set to keep adding on to yard and patio. Furniture does not age and looks as good as the day we bought it.

Donna McLaughlin
North Padre Island Texas

Fabric

While I was very pleased with my initial purchase some years back, I was rcently forced to replace my umbrella which was damaged in a storm. Unfortunately, the fabric representation on the website was nowhere close to what I received.

ISLAND COAST NOTE: …which is why we state that fact on the website, and encourage customers to invest a few dollars on a sample swatch!

Thomas Beebe
Atlantic City, New Jersey

Replacement slings

We are happy with the fabric. We are currently renting and have not been able to take the chairs apart and refit them with the new slings. I would like to reserve stating our opinion until we are able to fit the chairs. So far your service has been great and we would highly recommend you.

Lois Klimsey
198 Oldfield Rd., Moneta, VA 24121

highly recommend

Excellent website,great customer follow ups regarding status of our order. Replacement cushions are perfect,excellent quality!Would highly recommend!

Kathy Sarnecki
Hockessin DE

I love love love this furniture

I cannot even express how very pleased I am with this furniture and the service I have received. I am so happy to have found you. The quality is fantastic. Thank you.

Sue
Concord NH

video

your video on doublewrapp vynel was very helpful. 4 chairs in three hours, good for a beginner. weather now below zero and heavy snow.. they wont hit poolside til june.

jerry
sauquoit ny

Vinyl straps great, #30514 rivets are weak

Thus far the vinyl strapping has been great, both holding their look, tautness, and the installation (which I have had a lot of extra practice as discussed in the next sentence). The #30514 rivets on the other hand are WEAK and should not be recommended for seat bottom application. On the 4 chairs, 75% of the seat bottom rivets have broke (none of the backs) and I’ve had to replace them with sturdier plastic rivets I found @ Pep Boys @ $1.80/2. I had extra strapping so I’ve actually installed 3 additional straps (front to back) in a weave on each seat bottom for strength.

NOTE FROM ISLAND COAST: These are the same rivets that are used throughout the industry. We can only assume an issue exists with the installation.

Richard Piller
Pottstown, PA

Helpful

Purchased strapping for patio furniture. Shipped in record time,as promised. Material is performing as advertised. Instructions for installation were very helplful.

Dairl Green
Winston Salem, NC

Still waiting.

Due to a backorder of the umbrella I ordered, I have not yet received my order, in part or full. I was told I could be waiting at least three weeks, but to expect more

ISLAND COAST NOTE: Of course, Lauren is not still waiting. Unfortunately during the Spring and early Summer months, order lead times sometimes creep out to 4-6 weeks. It’s because cushions and furniture items are made to order, and everybody wants their new stuff for the Summer!

Lauren L Croft
6648 W. Avocado St., Crystal River, FL 34429

Very happy customer.

The website was excellent as was the service. The instructions reduced time and effort and I would not hesitate to recommend these products to my friends and family.

John Medlin, Attorney at Law
Columbia, South Carolina

Good quality

We received our order today and everything is absolutely beautiful! We are very pleased with the design that we selected as well as the workmanship of the furniture; very nice quality. I also appreciate all the other extras that you sent! I will definitely pass along you to my friends that are looking for patio furniture. I will also send you a picture when we get everything in place. We can’t even thank you enough for all you have done for us.

Jenny Ammons
Pennsylvania

Pleased

After opening our boxes we noticed a fine crack in one of the chair sides. I spoke with Vanessa and the problem was resolved. We are very pleased with our furniture. My wife’s friend heard about our furniture and is coming by to look at it. We couldn’t be happier with it.

Robert Kosar

Totally happy!!!

Everything is perfect including the umbrella. Great fabric and color was also perfect. 100 percent satisfied. Thank you!!!

Robert Renshaw

new chair

i love my new chair and every one wants to sit in it.

dale hartman

Everything looks great.

Thanks so much.
p.s. Terry should get a raise — he is awesome to work with!

Tamara Penn

thanks!

… Again, thank you both for all the time you took and all of your suggestions…..

Lori Hon
from Florida

Thanks again.

…we received our chairs last week and they are great. Please keep my information on file because I will probably order 2 more next spring.

Lynne Wolfe
Georgia

Thank you so much.

We just wanted to take the time to say “thank you” for an outstanding job. My girlfriend and I are both managers, I in a dental laboratory, she in retail, and we only wish we had employees working for us that exhibited your concern for detail and customer satisfaction. Too often a customer will complain, but seldom do you hear the words of praise for a job well done. I had similar chairs for several years, and we decided to put them to rest two years ago at our curbside( not realizing we could have gotten new cushions). Needless to say, they were gone in less than a half an hour.
Since that time, we have been through several lounge chairs at our poolside retreat, but have missed the absolute comfort that your chairs provide. Being in Pennsylvania, we have limited resources here, and so we decided to go online to research the chairs we were so desperately missing, and that is how we happened upon your website. The chairs arrived this afternoon, and we are absolutely thrilled with them. Their extreme craftmanship will provide us with years of comfortable poolside laziness. We broke them in tonight with a bottle of Merlot and some cheese and crackers…what can I say? We Pennsylvanians only get this luxery for three months a year.
But just as overwhelming as the product itself was the excellent customer service we received. You were professional, polite and engaging. The product arrived as promised, and you followed through with us until the end. We are very impressed, and just wanted to express our gratitude with a letter. Any employer should be happy to have you as part of their team. We will certainly refer you to our friends and relatives.

Ellie Gurvitz & Tina Moskella
from Pennsylvania

THANKS!

The furniture is terrific. Mark and I have been sitting outside reading the paper at the table. Thank you […] so much! In fact, I am trying to convince a friend of mine to come over and look at it because she has been thinking about getting outdoor furniture too. Thanks again for all your help.

Phyllis Coleman
GA

Thank you

I wanted to thank you for your personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks

Charles
Canada

Thrilled!

I received my Patio Furniture as promised (actually 2 weeks earlier than quoted!!) and am absolutely thrilled. It came completely assembled (including cushions) and it was just a matter of placing them on my patio. The fabrics are gorgeous and the quality of furniture itself is outstanding. The chairs and tables are very stable and don’t wobble at all ( a problem with my previous wrought iron furniture ). This is the first time I have ever purchased furniture online and I must admit I was a bit apprehensive, but my fears were unwarranted!! I had house guests the day of delivery and they were very impressed with the quality and comfort…. so much so, they stayed an extra day to enjoy it!! Best Regards.

Dr Richard Caprio
Florida

good experience

Ordered 100 foot roll of white replacement yinyl stapping and associated rivets. Product was excellent and as the wed site described. The rivets fit perfect using the chart on the web site. Great service and fast shipping. Will order again.

Jim

Very professional

From our very first communication, we were impressed with the personal and professional service we received. The replacement cushions we ordered were sized just right. We have also ordered and received in a timely manner, bar chairs with the same cushions -Valencia- and love the crisp, clean colors. Online videos were very helpful and informative- we knew if we had any problems they would be addressed- luckily everything went smoothly and we are now going to order new cushions for our chaise lounges!

Karen Ness
NJ