All our products are made to order – your order.
We do not stock any furniture, cushion or sling items. All of these items are made to your specifications. That means the item will likely not be suitable for any other customer, at least in the foreseeable future.
For this reason, we cannot allow returns except in the following situations:
- Item not as described
- Manufacturing defects found
- Material defects found
These situations are valid through the entire length of the warranty period.
Other exceptional circumstances may apply, to be evaluated on a case-by-case basis.
IF A RETURN IS ALLOWED, IT MUST BE REQUESTED IN WRITING WITH A COPY OF THE ORIGINAL INVOICE. RETURNS FOR ANY REASON MUST BE PRE-AUTHORIZED AND A RETURN AUTHORIZATION NUMBER MUST BE ASSIGNED. RETURNED ITEMS WILL BE REFUSED BY THE FACTORY IF THEY ARE NOT ACCOMPANIED BY A RETURN AUTHORIZATION NUMBER. IF A RETURN IS AUTHORIZED, A RESTOCKING FEE OF 25% WILL BE DEDUCTED FROM ANY REFUND GIVEN. RETURN SHIPPING MUST BE PAID BY THE CUSTOMER. ORIGINAL SHIPPING COST WILL NOT BE REFUNDED.
Thank you for your understanding.