PLEASE READ THE FOLLOWING CAREFULLY BEFORE PLACING YOUR ORDER
read our Shipping Information, Terms & Conditions of Sale and our Warranty
All our products are made to order - your order.
We do not stock any items. Every item is made to your specifications. That means the
item will likely not be suitable for any other customer, at least in the foreseeable future.
For this reason, we cannot allow returns except in the following situations:
- Item not as described
- Manufacturing defects found
- Material defects found
These situations are valid through the entire length of the warranty period.
Other exceptional circumstances may apply, to be evaluated on a case-by-case basis.
IF A RETURN IS ALLOWED, IT MUST BE REQUESTED IN WRITING WITH A COPY OF THE ORIGINAL
INVOICE. RETURNS FOR ANY REASON MUST BE PRE-AUTHORIZED AND A RETURN AUTHORIZATION NUMBER MUST BE ASSIGNED. RETURNED
ITEMS WILL BE REFUSED BY THE FACTORY IF THEY ARE NOT ACCOMPANIED BY A RETURN AUTHORIZATION NUMBER. IF A RETURN
IS AUTHORIZED, A RESTOCKING FEE OF 25% WILL BE DEDUCTED FROM ANY REFUND GIVEN. RETURN SHIPPING MUST BE PAID BY THE
CUSTOMER. ORIGINAL SHIPPING COST WILL NOT BE REFUNDED.
Thank you for your understanding.